Due to the economy HRS Group has had to review the way we do business. This has lead to a change in our payment and cancellation policies.
We have many different types of clients from large corporations to individuals. Therefore we had to develop different levels in order to accommodate all our client’s needs.
Large Corporations – for training – will continue to be invoiced at the completion of training. The only change will be a minimum amount of participants in any group training to take place at their workplace. That will be determined when scheduling the training. For consulting – a deposit of half the quoted amount will be re- quired at the commencement of the project. The remainder will be invoiced at the completion of the project.
Small Corporations – for on-site training – a credit card number will be required upon booking with the charge being applied on the day of training. The quoted amount of participants will be the mini- mum amount charged. For participants at our scheduled courses – payment will be required upon registration. For consulting – a de- posit of half the quoted amount will be required at the commence- ment of the project. The remainder will be charged to the credit card on file at the completion of the project.
Service Organizations – As they normally pay at the time of training this will not change.
Individuals – Payment upon registration is required. Only credit cards, interact or cash are accepted.
Cancellation Policy – HRS Group reserves the right to cancel train- ing due to lack of registrations or other reasons outside our control. We will reimburse any amounts paid, in full.
Cancellation by Clients – Five working days prior to the training session – full refund to the credit card on file.
Three working days prior to the training session – half refund to the credit card on file.
Two working days prior to the training session – No Refund.
The client is required to speak to a member of our staff in order to have the cancellation and any applicable refund accepted. Emails or faxes will not be accepted other than as confirmation of a con- versation. HRS Group Inc. will email or fax a confirmation of can- cellation and refund, if any.