Report from the OH&S Canada magazine (Spring 2024)
Employers in Prince Edward Island continue to report high levels of overall satisfaction with the province’s Workers’ Compensation Board, according to new survey data.
The WCB said the number matches the previous record from four years ago. (2020) It surveys its two major stakeholder groups – injured workers and employers – on a biannual basis. For employers, service satisfaction with the overall WCB experience matches the highest level recorded with 85 per cent attesting that they are completely or mostly satisfied with their experience. In addition, the performance index, a composite measure of employers’ overall experience with the WCB, now stands at 84.2 per cent, an increase of 10.8 points since 2003. Overall, 91 per cent of employers expressed that the WCB was fair and 88 per cent are satisfied with available online services.
“We are very pleased to see that employers continue to report high levels of satisfaction with the service provided by WCB team members,” said Dan Campbell, CEO of the Workers’ Compensation Board. “Our team members are the very foundation of this continued trend of excellence. Our people are the key to the work that we do, and these results highlight their client-centred focus.”
My opinion
I was very glad to read a positive report such as this one dealing with governmental interaction. When customer satisfaction keeps going up, most times, the results show the same trend. Mind you, we had the same type of results years ago for our Ontario WCB BUT the reporting requirements changed. There were less cases reported, but the number of critical workplace injuries and deaths continued to climb, so, did workplace safety really improve?
Let us hope the P.E.I. “WCB” IS making the best efforts for the workers so that employer satisfaction is not unfairly biased and the worker satisfaction index would climb in the same direction as well.
HRS Group Inc. has a great team that can help you with all your health and safety needs. Contact Deborah toll free at 1-877-907-7744 or locally at 705-749-1259.
We can also be reached at info@hrsgroup.com
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‘Work’ and ‘Play’ safe.
Daniel L. Beal
CHSEP – Advanced Level
CEO & Senior Trainer
HRS Group Inc.